Customer Service at UT Dallas

Creating a Culture of Caring

To achieve the University's mission to reach Tier One status, UT Dallas must recruit and retain the best and brightest students, faculty and staff, and it must demonstrate the University's partnership role in the community.

The customer's experience can provide the determining factor in one's decision to work/study at UT Dallas or can create a visitor's lasting impression of the University.

Each member of the university community is a stakeholder in the future of UT Dallas.

Incorporate the Customer Service Principles into how you welcome people, deliver service, transition people to other departments, provide adequate resources and how you finish or complete your service.

The best way to measure our customer's experience is by answering the following question: Have we provided reliable,assuring, tangible, empathic, responsive and timely service?

Supplements/Resources:
The Simple Truths of Service
Training — Catching Comet Pride CS Certificate Series

UT Dallas Customer Service News:
Bulletin Winter/Spring 2010
News Center: An Extra Helping: Food Drive...

Customer Service
Guiding Principles

Our customers are students, their families, faculty, staff, alumni and the community.

Principles:

• Integrity
• Innovation
• Stewardship
• Commitment
• Results

Integrity – We will honor the highest level of business ethics.  We will go the extra mile; we are professional in our actions; we have pride in our accomplishments; and at the end of the day we know that we have done our best.

Innovation – We are creative problem solvers; we share ideas; as a community we are united in meeting the needs of our customers so the end result is a lasting positive impression.

Stewardship – We are using our skills and resources wisely.  Together we are building a ''Customer First'' culture with a clear understanding that our customers are the future of the university.

Commitment – Customer service at UT Dallas is a continual process of improving our services. It is team work; it is utilizing technology and resources as it evolves; it is asking ourselves at the end of the day, did we create a lasting impression with our customers?

Results: We Can Do It! – We are positive, confident, friendly and caring.  We have ownership in the success of UT Dallas.